Had issues with our AC on a Friday evening. THe tech I talked with was very helpful and informative. Explained the cost for an emergency call and wanted to be sure I understood before he came. As it turned out, by his help, I was able to get the AC to work with a little help, so he didn't have to come until Monday...which he did. Fixed the problem for us and we signed up for service maintenance agreement for the same cost, almost, of what it would have cost if I had had him there over the weekend. Thank You Henry's plumbing!!!